Return and Refund Policy
Last Updated: November 14, 2024
At Bralyxisvertex, your satisfaction is our top priority. This policy describes the terms for refunds, returns, and exchanges of products and services we offer in accordance with the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
1. Consumer Guarantees
Under the Consumer Guarantees Act 1993, you have guaranteed consumer rights. Goods must be of acceptable quality, fit for purpose, match their description, and have clear title. Services must be provided with reasonable care and skill.
2. Eligibility Period
For change of mind returns, you can request a refund, return, or exchange within days from the date of purchase. Consumer guarantee rights apply for a reasonable time based on the nature of the goods or services.
3. Requirements for Returns
4. Non-Refundable Products (Change of Mind)
Change of mind returns do not apply to:
Note: Consumer guarantee rights still apply to these items if they are faulty.
5. Request Procedure
To submit a request, contact us at support@bralyxisvertex.nz and provide the following information:
6. Shipping Costs
For change of mind returns, original shipping costs are non-refundable and the customer bears return shipping costs. For faulty products or our errors, we will cover return shipping costs.
7. Faulty or Incorrect Products
If you receive a faulty or incorrect product, please contact us immediately. Under the Consumer Guarantees Act 1993, we will offer:
8. Changes to This Policy
We reserve the right to update this policy at any time. It is recommended to check this page regularly to stay informed about possible changes. Your consumer guarantee rights cannot be excluded or limited.
9. Contact
For questions or concerns about this policy, you can contact us:
- Email: support@bralyxisvertex.nz
- Phone: +64 9 987 6543
- Address: Level 3, 123 Queen Street Auckland CBD, Auckland 1010 New Zealand